Responsibilities

• Greet customers promptly and professionally
• Obtain accurate customer and vehicle information
• Report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish and monitor follow-up time
• Monitor the progress of each vehicle throughout the day and provide frequent updates to customers
• Verify that final invoices reconcile with the work performed on the repair order
• Clearly explain all completed vehicle maintenance and charges to customers
• Work collaboratively with Technicians and Valet Drivers to ensure efficient workflow and timely vehicle delivery
• Ensure every customer receives an exceptional service experience