Responsibilities

• Design, build, and maintain automation workflows across Workato, Zapier, Make, and other integration platforms — including error handling, logging, and alerting
• Build modular, reusable automation components that can scale across multiple client programs and internal initiatives
• Audit existing automations for performance, reliability, and error resilience — and own the fixes
• Establish and maintain documentation standards across workflows, scripts, integrations, SOPs, and internal knowledge bases
• Partner with GTM, Product, and Technical Support teams to translate business requirements into scalable automation solutions
• Proactively monitor workflow performance, troubleshoot failures, and deploy optimizations
• Support platform administration and governance for automation tools, including licensing, permissions, usage standards, vendor coordination, platform maintenance, and documentation
• Stay current on new platform releases, features, and capabilities across automation and AI tooling — and evaluate, test, and recommend adoption opportunities
• Create and maintain internal documentation, best practices, training resources, and operational processes related to automation platforms
• Define and uphold standards around automation architecture, naming conventions, monitoring, documentation, and scalability