Knowledge and Skills

• 3-5 years of experience in association management position
• Degree in association management, business communications or marketing
• Strong organizational and communication skills
• Conceptual thinker and problem solver
• Experience in meeting registration, associations management, and customer relationship management software systems preferred

Responsibilities

Association Management - Manage business aspects of assigned association clients, serving as their manager for board governance, membership, and committees; fulfilling the goals and tactics defined in the annual plan.

• • Manage annual association planning and budgeting in conjunction with the boards of directors
  • Manage new board member onboarding programs
  • Understand marketplace and trends to keep the association relevant to current and potential members
  • Manage committees in achieving annual goals
  • Track year to date monthly budgeting and communication with boards

 Membership Relations - Develop relationships with boards and members to be a resource for the   organization and represent the mission in the marketplace.

• • Establish rapport and build trust with Boards through regular meetings and communications
  • Onboard and communicate with new members
  • Assist with new member application programs
  • Supervise membership requests
  • Assist with dues collection as necessary

Event Management - Manage the details of event planning to create meaningful conferences or meetings for the membership.

• • Must be able to attend local and evening events in the Chicagoland Area.
  • Must be able to occasionally lift and carry event materials weighing up to 20 lbs.
  • Manage logistics for meetings, including registration, speakers, badges and meeting materials
  • Supervise meeting site selection, hotel contracting, food & beverage and AV services
  • Maintain association meeting RFPs for contracting purposes
  • Manage selection of association giveaways
  • Prepare and organize materials for meeting brochures, PowerPoint presentations and conference materials
  • Manage program approval process for continuing education programming
  • Supervise distribution of member CE instructions and certificates

Membership Communications - Create programs to communicate with members to generate positive relationships and secure retention

• • Manage member communication including newsletters, e-blasts
  • Oversee website content to ensure postings are relevant and timely
  • Create networking engagement between members to provide value

Association Staff Management – Create collaborative environment amongst staff within associations and with greater Celtic staff to provide high-quality service to association clients

• • Manage resource allocation in conjunction with director
  • Manage intern program – revise job description
  • Contribute to overall departmental optimization and growth

Contributes to the effective functioning of the department and the agency.

• • Displays professional work standards and attitude
  • Represents the company in a positive, professional manner during client interaction
  • Meet expectations of department profitability
  • Follows company policies
  • Cooperation