Responsibilities

• Providing day-to-day marketing guidance, resources, and best practices as a primary marketing resource to franchisees
• Supporting franchisee adoption of marketing platforms, templates, and approved brand tools
• Leading marketing support for new store openings and ownership transfers, including launch planning and local awareness efforts
• Creating and maintaining scalable training materials, playbooks, guides, and knowledge-base content that help franchisees execute marketing programs independently.
• Support reporting and performance tracking by helping simplify insights and identify opportunities to improve franchisee marketing execution.
• Identify opportunities to improve marketing support workflows, intake processes, self-service tools, and systemwide consistency.
• Participate in cross-brand and company-wide marketing initiatives as needed, ensuring franchisee execution and local impact are considered.

Requirements

• Bachelor’s degree in Marketing, Business, or related field, with 2–4 years of hands-on marketing experience.
• Experience supporting or executing marketing programs across digital and social channels.
• Strong understanding of local marketing, and social media best practices, with preferred experience in a franchise environment.
• Experience training, educating, or supporting users on marketing tools and platforms preferred.
• Strong communication, presentation, collaboration, and project management skills.
• Ability to manage multiple priorities and work both independently and cross-functionally.
• Experience with marketing platforms, reporting tools, or AI tools preferred.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to display a high degree of professionalism, confidentiality, tact, and diplomacy.

Preferred

• Preferred experience in a franchise environment.

Benefits

• Medical, dental, and vision coverage with competitive employee contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• 401(k) plan with company match
• Discretionary profit-sharing opportunities
• Company-paid life insurance
• Paid time off, including vacation, personal days, and 11 paid holidays
• Professional development opportunities
• Free onsite fitness center
• Onsite café