Responsibilities

• Partner with internal teams to deploy, optimize, and govern the marketing operations technology stack, including Customer Relationship Management (CRM), email, paid media, analytics, and related platforms. Ensure systems, integrations, and user enablement support business requirements, reporting needs, and scalable execution.
• Manage operational agency relationships, including scopes of work, Service Level Agreements (SLAs), and performance; identify optimization opportunities to improve quality, speed, and cost efficiency.
• Own performance and spend reporting for marketing operations, including dashboards, KPIs, and attribution with market-level detail. Establish data quality standards and governance to connect marketing activities to leads, traffic, and conversions, and communicate insights to stakeholders.
• Conduct Request For Proposals (RFPs) and vendor selection processes; manage system integration and development workstreams; and oversee budgets, contracts, and execution calendars to ensure on-time delivery, quality control, and cost efficiency.

Requirements

• Bachelor’s degree (or higher) -OR- 4+ years professional work experience.
• 3+ years marketing operations experience.
• 2+ years of advertising and integrated marketing experience.
• Ability to travel 20% based on market needs.
• Experience in marketing planning, development, and execution.
• Background local marketing, including brand activation and customer engagement activities.
• Telecommunications or related service industry experience.
• Proven ability to negotiate local partnerships, co‑marketing opportunities, and agent marketing.
• Experience managing financial budgets.
• Strong project management skills.
• Strong communication and interpersonal skills for collaborating with partners and internal teams.
• Strong analytical skills with proficiency in MS Office, CRM systems, scheduling tools, analytics platforms, and campaign tracking tools.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time
• Associate Resource Groups