Associate Manager, Creator Commerce

Responsibilities

• Own and operate the day-to-day functions of TikTok Shop, ensuring the platform runs smoothly and delivers against commercial goals
• Align with cross-functional partners on product priorities and work closely with Marketing Shared Services (MSS) Operations to ensure ongoing platform functionality and success
• Manage gifting programs and build creator briefs that drive scroll-stopping, trend-driving content on TikTok Shop
• Maintain regular communication with top-performing creators, building lasting relationships that keep them engaged and performing
• Manage the TikTok Shop affiliate community at scale, including outreach, onboarding, and always-on engagement
• Assist with reporting on TikTok Shop performance, tracking results with a focus on continuous optimization
• Monitor budgets and gifting spend, ensuring efficient, well-tracked investment across the affiliate community
• Provide ad-hoc support for TikTok Shop activations, product launches, or other events when needed

Requirements

• A TikTok Shop native. You know the affiliate ecosystem inside and out and spot what's working before it becomes obvious
• A relationship builder. Creators trust you, and you know how to keep top performers engaged and motivated
• An operational rigor. Organized, deadline-driven, and comfortable managing budgets, briefs and reporting with precision
• A collaborator. You thrive working cross-functionally with multiple partners to keep things running smoothly and optimize performance
• A competitor. You have an innate desire to win and are always looking for the next opportunity to grow the shop
• A creative problem-solver. When something breaks or a process needs improving, you find a better way to keep things running

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.