Responsibilities

• Serve as a trusted client partner and day-to-day contact, helping define the right research approach and counsel clients on implications
• Lead social listening and digital analytics projects from methodology design through reporting and delivery
• Conduct influencer identification, mapping, and research to support organic and influencer-led campaigns
• Oversee coverage capture, coding, synthesis, and insight development across social and digital sources
• Develop clear, compelling reports and presentations that connect findings to communications goals and client business needs
• Collaborate closely with internal team members, including mentoring junior staff and coordinating with senior stakeholders
• Use technology creatively to improve workflows, including AI-supported drafting and scripting for tools such as Apps Script
• Stay current on social platform behavior, digital measurement practices, and emerging tools relevant to health communications

Requirements

• 6+ years of experience in communications research, social/digital analytics, media analytics, or a related field, ideally in healthcare or pharmaceuticals
• Deep experience with social listening, influencer research, and/or digital PR campaign measurement, especially for organic and influencer-led work
• Strong understanding of how social media operates in health communications, plus practical experience turning coverage into structured coding, reporting, and insight development
• Proficiency with social analytics tools such as Meltwater, Talkwalker, and/or scraping tools
• Strong client-facing communication skills and the ability to manage complex projects with multiple stakeholders
• A curious, tech-savvy, inventive mindset and willingness to experiment with new tools and workflows
• Collaborative, entrepreneurial approach with the ability to work well across teams and build trust quickly
• Bachelor’s degree in a related field; advanced degree preferred