Responsibilities

• Lead and develop social practice across client teams with a focus on training, onboarding, hiring, and cross-office integration.
• Build and implement training materials and certification programs; gather feedback to improve learning across the client and functional teams.
• Create and standardize processes, frameworks, and best practices for social workstreams and ensure adoption by team members.
• Consult with individual client teams to apply best practices and brainstorm new approaches to achieve client goals.
• Direct hiring and onboarding for social team members on client teams and ensure smooth integration with other functions.
• Grow paid social services by identifying opportunities, testing new channels, and aligning social work with client KPIs and merchandise impact.
• Support business development by helping prepare pitches and guiding junior team members on client proposals.
• Oversee broader agency initiatives including practice development, product and service development, and partner relations.
• Act as main point of contact for technology partners and social networks, coordinating resources, training, and vendor communications.
• Maintain alignment between social efforts and client goals, ensuring cross-functional collaboration and consistent client communications.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years in paid social marketing and/or interactive advertising, with hands-on account management.
• Proactive self-starter with strong organizational, presentation, and analytical skills.
• Deep knowledge of direct and brand marketing principles and the interactive marketing landscape.
• Experience in online media sales or interactive ad agency environments.
• Ability to manage multiple projects simultaneously and communicate effectively with clients and teams.
• Experience with selling value and distinguishing features to drive client outcomes.

Preferred

Benefits

• For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.