Responsibilities

• Lead insight-driven strategy development across assigned brands, ensuring recommendations align with client objectives and customer needs.
• Partner with cross-functional teams to develop omnichannel engagement strategies, guide planning efforts, and deliver impactful customer experiences across the customer engagement ecosystem.
• Identify actionable customer, market, and business insights.
• Develop and communicate strategic recommendations for assigned brands.
• Partner with cross-functional teams to ensure strategic alignment throughout planning and execution.
• Contribute to thought leadership, marketplace trend analysis, and new business initiatives.
• Support process improvements and operational efficiencies.
• Mentor junior team members and provide strategic guidance.
• Foster collaboration across internal teams and agency partners.
• Serve as a strategic day-to-day client partner.

Requirements

• 6–8+ years of experience in customer experience, brand strategy, media strategy, healthcare marketing, or related disciplines.
• Pharmaceutical experience preferred; healthcare, consumer health, or CPG experience a plus.
• Experience developing customer-centric strategies informed by market research, audience insights, and business objectives.
• Understanding of HCP and patient engagement, omnichannel marketing, and customer journey planning.
• Ability to translate complex data and insights into actionable strategic recommendations.
• Strong storytelling, presentation, and client communication skills.
• Experience working collaboratively across strategy, media, analytics, creative, and account teams.

Preferred

• Pharmaceutical experience preferred; healthcare, consumer health, or CPG experience a plus.

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.