Associate Director, Customer Engagement Communications

USA (Remote)

$126K/yr – $234K/yrSenior Level6+ years expFull time

Posted 2 weeks ago

Job Description

Responsibilities

  • This position will require 10% travel.
  • Key Responsibilities:
  • - Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends.
  • - Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders.
  • - Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working.
  • - Develop executive communications content in support of business milestones including talking points, executive briefs, presentations.
  • - Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned.
  • - Support communications for large organizational meetings including town halls, leadership meetings and all-field forums.
  • - Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed.
  • - Support the management of channels and content calendars to ensure efficiency and alignment.

Requirements

  • Bachelor’s degree required from 4-year college or university, preferably in communications, public relations, journalism, or a related field.
  • 6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles.
  • Demonstrated experience supporting senior leaders with executive‑level communications.
  • Demonstrated experience in change and transformation communications.
  • Experience working in matrixed organizations and collaborating across functions.
  • Pharmaceutical experience required. Experience in pharmaceutical field communications is a plus.
  • Ability to leverage approved AI tools and programs strategically and responsibly to optimize the Communications team output.

Preferred

  • Ability to support large, geographically dispersed teams.
  • Familiarity with digital communication platforms and internal communications tools.

Benefits

  • US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
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Novartis

Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide. Find out more at https://www.novartis.com See our community guidelines: https://go.novartis.social/3Nboxki

Founded in 1996
Münchenstein, Basel-Country, CHE
82K employees (4,325 in marketing)

Salaries

Posted range

$126K/yr – $234K/yr

Taken straight from the job posting.

See all Novartis salaries

Funding

Total Funding
$2.5B
Last Raise
$2.5B
Post IPO Debt, 2 years ago

Funding History

  • Jun 2024
    Post IPO Debt • $2.5B
  • Feb 2018
    Grant • $6.5M

Traffic Signals

Monthly Visitors
1.1M
Monthly Google Ads Budget
$51.8K
Traffic Source Mix
Search
49.7%
Direct
34.2%
Referral
9.6%
Social
5.5%
Paid
0.9%

Headcount Trend

Current headcount: ~82.6K

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