Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA) at Merck | North Wales, PA | $142K/yr – $224K/yr

Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA)

North Wales, PA (Hybrid)

$142K/yr – $224K/yrManager8+ years expFull time

Posted 2 months ago

Own end-to-end delivery for Content Hub and DPP with Agile teams, driving faster time to market, higher quality, and better customer engagement.

Operations: Own end-to-end content delivery, governance, and handoffs across design, copy, medical, QA, production, and publishing.
Delivery velocity: Improve cycle time, throughput, and scale through standardized processes and risk escalation with Hub leadership.
Measurement and optimization: Track key metrics and translate insights into actionable improvements for OMM delivery and partner operations.

Responsibilities

Serve as the single point of accountability for Content Hub and DPP delivery at the Agile team level
Enable consistent, scalable, and efficient content delivery aligned with the OMM model
Drive improvements in speed to market, content quality, and customer engagement
Partner closely with Hub Service Leadership on priorities and service model evolution
Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
Ensure seamless handoffs across internal teams and external partners
Enforce adherence to standards, governance, and quality expectations within the Content Hub
Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
Partner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight wins
Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency

Requirements

Minimum of 8 years of experience in marketing operations, content operations, digital production, or related fields
Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
Experience working in Agile or sprint-based marketing environments
Demonstrated ability to lead cross-functional teams and manage complex delivery models
Experience working with agencies and external partners
Strong project management skills, including development of comprehensive project plans
Strong understanding of end-to-end content development and digital production workflows
Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
Strong problem-solving skills
Experience leading change management efforts, including driving adoption and minimizing disruption

Benefits

We offer a comprehensive package of benefits.
Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays, vacation, and compassionate and sick days.