Associate Director, Client Partnership at DEPT® | Boston, MA | $109K/yr – $135K/yr

DEPT®

Associate Director, Client Partnership

Boston, MA (Remote)

$109K/yr – $135K/yrSenior Level5+ years expFull time

Posted 4 weeks ago

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Job Summary

Own high touch client strategy and revenue ownership for senior partners, shaping annual plans, governance, and cross-functional delivery to grow retention and expand revenue across brand, media, CRM, and data.

Lead strategic client reviews and surface growth opportunities from industry trends and client data.
Coordinate scope, budgeting, and contract mechanics to drive profitability and enable cross-sell and upsell opportunities.
Oversee delivery quality and client satisfaction while guiding negotiations and SOW amendments with contracts support.

Job Description

Responsibilities

Work in partnership with senior clients to develop annual strategies
Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
Ensure client satisfaction by regularly communicating with senior decision-makers
Be responsible for high client retention and growth
Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
Lead new business pitches and proposals alongside leadership and growth team
Forecast, reconcile and monitor client revenue and profitability
Estimate, manage, monitor and reconcile client out-of-pocket funds
Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner

Requirements

5+ years experience in roles servicing clients in an agency environment
Experience managing large client, social AORs and agency teams
Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
Experience with campaign content production and budget management
Confident with both brand and conversion/direct-response campaigns
Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Strong client relationship management skills, including experience working directly with clients on strategy development
Advanced problem-solving skills

Benefits

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

DEPT®

3.6 Glassdoor

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Certified B Corp and Climate Neutral since 2021.

Founded in 2016

Amsterdam, North Holland, NLD

4.5K employees (1,449 in marketing)

www.deptagency.com

68% recommend to a friend

85% CEO approval