Associate Director, Client Engagement

Responsibilities

• Emerging Account Leadership
• Serve as the responsible lead for smaller accounts, major workstreams, or defined portions of larger client engagements.
• Drive day-to-day client engagement where assigned, ensuring priorities, next steps, risks, and decisions are clearly managed.
• Support primary client relationship ownership by building trust, showing command of account details, and escalating appropriately.
• Strategic Planning and Client Advisory
• Lead account planning inputs, quarterly business planning support, Market Access strategic advisory inputs, and strategic ideation for assigned areas.
• Contribute to organic growth strategy, opportunity development, proposal materials, and conversion support.
• Translate client, payer, market research, advisory board, competitive, and access insights into strategic recommendations.
• Delivery and Quality Oversight
• Lead multi-workstream delivery where assigned, connecting project execution to client strategy and account priorities.

Requirements

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 7+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, account management, or a related discipline.
• Demonstrated ability to lead significant workstreams or smaller accounts, manage client priorities, and translate business needs into strategic and executable plans.
• Experience providing strategic review, developing recommendations, supporting financial/resource planning, and escalating risks with context and options.
• Experience coaching Managers, Senior Managers, or junior team members on workstream ownership, client communication, and delivery quality.
• Strong communication, collaboration, organization, problem-solving, client service, and cross-functional leadership skills.
• Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.