Responsibilities

• Develop clear, provocative insights grounded in qualitative and quantitative research
• Design and synthesize research approaches that move beyond summarizing findings to uncover actionable opportunity
• Translate audience understanding into positioning, messaging architecture, and narrative frameworks
• Develop inspiring creative briefs that maintain a clear strategic throughline from insight to execution
• Define the right business and brand problems before solving them, pressure testing assumptions and identifying whitespace opportunities
• Build and evolve customer journey maps grounded in belief and behavior change
• Maintain a thorough understanding of key client accounts, including therapeutic areas, audiences, and competitive set, and apply that understanding to brand strategy
• Own strategic input into annual brand planning and roadmap development for assigned accounts, not just participate in it
• Lead new business efforts through research, insight development, and strategic storytelling
• Represent Pivot's strategic point of view directly to senior client stakeholders, with the composure and credibility to be trusted without a more senior strategist present

Requirements

• Healthcare agency experience with Patient and HCP marketing experience a plus
• Experience working in a strategic role for rare disease a plus
• Appropriate academic/research training (social science, marketing, communication, statistics, strategic planning)
• Must be willing to work in the office a minimum of two days per week

Benefits

• At Pivot Design, we believe that our people are our greatest asset, and we have developed an employee-centric culture where we value our people above all else.
• With a focus on employee wellness, we offer competitive salaries and a comprehensive benefits package including medical, dental, and vision coverage, disability and life insurance, Flexible Spending and Healthcare Savings Accounts, a 401(k) & Profit Sharing Plan with company match, PTO and a flexible hybrid work environment.
• We are a passionate group of creative experts who support one another in our efforts to produce award-winning work for our amazing clients.
• Many of the greatest ideas and creative come from a diverse mix of minds, backgrounds, and experiences, and Pivot is committed to cultivating an inclusive work environment. Pivot provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.