Responsibilities

• Analyze and interpret simple data in order to advise strategically on CX and content improvements on client platforms.
• Support ongoing web page optimization by identifying testing opportunities, coordinating the implementation process and helping turn performance insights into actionable site improvements.
• As part of a multi-skilled team, help deliver market leading experience for the customer journeys across the different digital channels and sectors.
• Support the Client Partnership & Strategy team with supplementary tasks such as desk research and the ownership of staging documents.
• Contribute to presentations where digital strategy is being discussed and assisting with communication to stakeholders where analytical or research driven insight is required.
• Help build trust and credibility, both internally and externally, through your knowledge, approach, and respectful ways of working.
• Support our own internal marketing efforts, on occasion contributing with copywriting or social media content.

Requirements

• At least 2 or more years of experience in a similar type of agency or client environment.
• Digital marketing experience and passion.
• Strong communication skills for internal and client partnerships.
• Organizational and project management skills.
• Problem-solving and analytical strengths, with a balanced approach to independent work and team collaboration.
• A good understanding of customer journey optimization across a range of digital channels.

Preferred

• Any demonstrable experience of using customer data to inform strategies and creative ideas would be advantageous.

Benefits

• Generous PTO policy
• 401K
• Medical, dental, and vision cover
• Health Savings Account and Flexible Spending Account
• Life, accidental death, and disability insurance