Responsibilities

• Maintain and optimize creator shops, ensuring links and content are accurate, current, and performing
• Proactively identify and share linking opportunities with creators — monitoring their content and surfacing relevant products
• Flag creator momentum, tier progress, and potential issues to Account Managers in real time
• Support creators through responsive, professional communication, including during high-priority moments like sales events and product launches
• Collaborate closely with Account Managers to align on priorities, share what you're seeing, and ensure your work is supporting their strategy
• Identify and escalate recurring issues that may impact creator growth or platform experience
• Champion process improvements and adopt new tools quickly — you're always looking for ways to work smarter

Requirements

• 0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
• High level of organization, with the ability to manage recurring tasks across multiple creators
• Strong attention to detail and a track record of reliable, accurate execution
• A proactive mindset — you surface opportunities and flag issues without being asked
• Clear, professional communication; you keep the right people informed and follow through on what you say you'll do
• Resilience and persistence — when creators push back or situations get complicated, you find a path forward rather than accepting a dead end
• Genuine curiosity about how creator content drives commerce and how execution connects to monetization
• Comfort working in a fast-paced environment where priorities shift and quick turnaround matters

Preferred

• Experience in a creator-facing, talent, or client services role is a plus

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats