Responsibilities

• Contribute to the global brand identity for ServiceNow products and services, ensuring quality, consistency, and scalability across all touchpoints
• Deliver strategic brand systems that serve a global audience and are designed to scale using AI
• Support and strengthen brand design culture through enabling world-class design
• Apply rigorous ways of working to improve performance, quality, and integrated approaches to execution
• Collaborate with Marketing, Product, and Business partners to contribute to holistic brand systems
• Work closely with the Brand Design Director and Executive Creative Director, and cross-functional partners to ensure design work is strategic and drives business objectives

Requirements

• 6–9 years of experience in design, with meaningful exposure to building consumer or enterprise brands
• Experience leading with creative vision, purpose, and a commitment to craft
• Experience developing brand directions that solve business problems
• Experience working within brand architecture and portfolio brand systems
• Exposure to integrated design work across traditional, digital, and experiential channels
• Experience managing and collaborating with internal teams, freelancers, and external agencies
• Strong ability to collaborate and drive alignment across highly cross-functional teams
• Exceptional communication skills—able to present work clearly and confidently from strategy to execution
• Experience partnering with and influencing marketing and creative leadership
• Expert with creative tools including Adobe Creative Cloud and Figma

Preferred

• Experience in photo art direction a plus