Responsibilities

• Serve as a primary day-to-day client contact with multiple client contacts, building trusted relationships through proactive communication and strategic guidance
• Lead project intake, scope development, timelines, and execution across complex, multi-channel campaigns with multiple concurrent workstreams
• Facilitate client meetings, present work, and synthesize feedback into clear next steps for internal teams
• Ensure all deliverables align with client objectives, brand standards, and business goals
• Contribute to the development of creative briefs by understanding market research and audience insights into actionable marketing decisions – particularly in client-facing strategic narratives
• Partner closely with creative, strategy, and production teams to ensure work is on-brief and high quality
• Supervise the creative development process of multi-channel campaigns
• Provide clear, actionable feedback that balances client expectations with compliance and brand requirements
• Manage iterative feedback cycles, ensuring accuracy and efficiency in a fast-paced environment
• Guide tone, messaging, and visual direction—particularly for regulated member communications

Requirements

• 5+ years of experience in account management, marketing, or advertising
• Experience in healthcare or regulated industries (Medicare Advantage experience preferred; retention/member marketing experience a plus)
• Proven ability to manage multiple projects and stakeholders in a fast-paced environment
• Experience developing creative briefs, presentations, and client-ready materials
• Exceptional communication, organization, and problem-solving skills
• Meticulous attention to detail with the ability to manage shifting priorities and deadlines
• Demonstrated experience using generative AI tools (e.g., ChatGPT, Microsoft Copilot, Claude, etc.) to support day-today-workflows, content development, or project execution
• Adaptable and willing to take on challenging tasks