Responsibilities

• Own Revenue & Account Performance - Own and execute growth plans across assigned accounts, driving repeat campaign business, services expansion, and long-term partnership growth. - Manage day-to-day commercial management of accounts, including renewal timelines, opportunity tracking, and pipeline hygiene. - Identify and develop expansion opportunities within assigned accounts, engaging leadership on complex or high-value commercial opportunities. - Maintain accurate forecasts and proactively surface risks or opportunities within the portfolio. - Coordinate closely with Services, Sales, and Delivery teams to ensure campaigns and engagements launch successfully and drive customer impact.
• Lead Strategic Customer Engagement - Build strong working relationships with key customer stakeholders across marketing, social, and digital teams. - Lead strategic conversations and business reviews across assigned accounts, bringing in senior leadership when the opportunity, risk, or stakeholder level warrants additional involvement. - Maintain account maps that track stakeholders, decision makers, and organizational changes. - Develop and maintain Mutual Success Plans tied to measurable customer outcomes. - Serve as a key point of contact for day-to-day customer needs, ensuring issues are addressed quickly and effectively.
• Drive Value & Partnership Impact - Ensure clients achieve measurable business impact from creator-led campaigns and managed-services engagements. - Deliver strong value articulation through business reviews, performance reporting, and ongoing strategic conversations. - Identify churn risks early and implement mitigation strategies. - Partner closely with Services to scope and execute engagements that deepen customer impact.
• Operate with Excellence & Continuous Improvement - Maintain high operational rigor across CRM hygiene, forecasting, and internal communication. - Leverage AI and automation tools to improve efficiency and scale account workflows. - Stay current on trends in influencer marketing, social platforms, and the broader marketing ecosystem. - Continuously refine account planning and stakeholder management approaches based on performance data.

Requirements

• 7-9+ years of agency account management, client services, or campaign leadership experience, including responsibility for client retention, revenue growth, and multiple concurrent client relationships.
• Influencer marketing experience required, with a strong understanding of creator strategy, campaign development and execution, measurement, and the operational complexities of delivering creator-led programs.
• Demonstrated ability to manage multiple client relationships, balance competing priorities and deadlines, and coordinate cross-functional delivery teams in a fast-paced environment.
• Strong organizational and operational discipline with experience managing pipelines, forecasts, and account plans.
• Ability to build relationships with customer stakeholders and maintain consistent engagement across accounts.
• Strong written, verbal, and presentation skills with the ability to communicate clearly with marketing and digital teams.
• Experience collaborating cross-functionally across Sales, Product, Services, Support, and Finance.
• Interest in developing deeper strategic account management expertise and progressing toward senior account leadership roles.
• Experience leveraging AI, automation, or operational tooling to scale customer workflows.

Benefits

• Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.