Responsibilities

• Support Studio Management with day-to-day studio operations.
• Serve as a point of contact and leader for Studio Advisors when management is not present.
• Help train and onboard new Studio Advisors.
• Reinforce studio policies, sales expectations, customer service standards, and operational procedures.
• Help ensure proper member and guest check-in procedures are followed.
• Assist with member questions and concerns and escalate issues to management when necessary.
• Monitor the studio environment and ensure it remains clean, organized, welcoming, and well maintained.
• Assist with retail merchandising, inventory counts, supplies, and maintenance needs.
• Support Studio Management with team communications and employee recognition initiatives.
• Help identify opportunities to improve studio operations and the overall member experience.

Requirements

• 1–2+ years of customer service, sales, hospitality, retail, fitness, or similar experience preferred.

Preferred

• Previous leadership or supervisory experience preferred.
• Social media and/or content creation experience strongly preferred.
• Mindbody experience is a plus.
• Experience with Canva, CapCut, or similar content creation tools preferred.

Benefits

• Sales commissions and performance incentives
• Opportunity for continued growth and increased responsibility as BODYROK expands