Are you a natural leader who thrives in a fast-paced, guest-focused environment? Do you love coaching a team, driving sales, and creating exceptional client experiences?

Hand & Stone in West Chester is looking for an enthusiastic, dependable Assistant Spa Manager to help lead our award-winning team. This is an excellent opportunity for someone looking to build a long-term career in the wellness industry.

If you're motivated by results, enjoy developing others, and love creating memorable experiences for clients, we'd love to meet you.

What You'll Do

As our Assistant Spa Manager, you'll partner with the Spa Manager to ensure the spa operates smoothly while delivering an outstanding experience for every guest.

Responsibilities include:

• Lead the front desk team to achieve membership and retail sales goals
• Coach, motivate, and develop Spa Associates to maximize performance
• Assist with recruiting, training, onboarding, and scheduling front desk staff
• Manage appointment scheduling and optimize the daily appointment book
• Welcome guests and ensure a seamless check-in/check-out experience
• Build relationships with clients while educating them on memberships, services, and products
• Communicate effectively with massage therapists, estheticians, and providers to maximize productivity
• Monitor daily operations and execute operational priorities
• Maintain inventory, organization, and cleanliness throughout the spa
• Assist with reporting, administrative tasks, and overall business performance
• Support special events, promotions, and marketing initiatives
• Be available to work a flexible schedule, including some evenings and weekends

What We're Looking For

• 1–2 years of leadership, sales, customer service, or retail management experience
• Proven ability to motivate a team and achieve sales goals
• Strong communication and organizational skills
• A positive, energetic, and professional attitude
• Ability to multitask in a fast-paced environment
• Passion for health, wellness, skincare, and helping people feel their best
• Experience with scheduling, administrative work, inventory, or reporting is preferred
• Spa, salon, medical spa, hospitality, or luxury retail experience is a plus—but not required. We'll provide the training you need to succeed.

Why You'll Love Working Here

We invest in our team because we believe great people build great businesses.

We offer:

• Competitive base pay plus bonus and commission opportunities
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Employee discounts on services and retail
• Employee referral bonuses
• A professional, supportive, and positive work environment
• Ongoing leadership development and training
• Clear career advancement opportunities—we're looking for someone who wants to grow into a larger leadership role.

If you're ready to join a company that's passionate about wellness, aesthetics, client care, and developing future leaders, we'd love to hear from you.

Apply today and grow your career with Hand & Stone Med Spa!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you able to work at least one weekend day and one evening shift per week?

Experience:

• Management: 1 year (Required)

Work Location: In person