Responsibilities

• Group Sales
• - Help lead sales strategy for domestic and international groups, including student, adult, senior, corporate, affinity groups, among other audiences
• - Manage inbound group sales inquiries and reservations, ensuring excellent customer service and timely communication. Implement follow up strategies to maximize repeat visitation and lifetime value
• - Manage group pricing, packages, and promotions in partnership with Marketing, Visitor Experience, Education teams. Align with other areas including on-site dining, retail, and other vendors for expanded offerings and to grow revenue per group
• - Identify and implement new systems and processes to streamline high-touch booking workflows and improve sales efficiency
• Marketing
• - Execute marketing efforts for group and tourism constituencies via email, direct mail, online, and other advertising and communications channels
• - Support other marketing and media strategy initiatives that support tourism and local audience development to maximize attendance and revenue goals
• Relationship Engagement
• - Demonstrate exceptional relationship management skills with group leaders, tour operators, online travel agencies, and travel agents to drive repeat engagement and business

Requirements

• B.A. or relevant experience required
• Bachelor’s degree or equivalent professional experience in tourism, marketing, arts administration, or a related field
• 3–5 years of experience in group sales, marketing, tourism, or audience engagement, preferably within an attraction, museum, cultural institution, or hospitality environment
• Strong interpersonal and communication skills with a customer-first mindset. Ability to represent the institution with integrity and stand in for department and division head for VIP visits
• Able to represent the Whitney in a polished and professional demeanor
• Demonstrated ability to meet sales goals and cultivate business relationships
• Experience with CRM or ticketing systems (e.g., ACME, Tessitura, Salesforce) strongly preferred
• Highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment
• Enthusiasm for modern and contemporary art, tourism, and the Whitney’s mission

Benefits

• Medical, Dental, Vision, 403(B) elections
• Generous PTO benefits
• Commuter benefits - parking and mass transit
• Admission to world-renowned museums across the city and nationally
• Pet insurance and discounted membership for Citibike