Responsibilities - Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success. - Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement. - Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities. - Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service. - Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints. - Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed. Requirements - One year of Timeshare, Management, and Customer Service experience. - Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures. - Strong attention to detail with excellent analytical and problem-solving skills. - Ability to think strategically and analyze information in a timely and accurate manner. - Excellent interpersonal communication skills to effectively interact with all levels of the organization. - Schedule: Full-time, with availability for evening shifts, weekends, and holidays as needed. Benefits - We offer competitive compensation, including a base salary plus incentives, along with opportunities for professional growth and career advancement. - Our customizable benefits package ensures your individual needs are met, including but not limited to 401(k) matching, health insurance, paid time off, and tuition reimbursement.