Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for; securing products that are out of reach loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Promotes Perks+ memberships and Ecommerce services
• Ensures smooth operation of all departments order fulfillment processes.
• Works to find efficiencies in store and areas of improvement.
• Reviews orders for accuracy.
• Assesses out of stocks and order cancellations.

Requirements

• High School Diploma or equivalent preferred.
• Must be skilled in the computer as well as the internet.

Preferred

• Growth mindset
• Partnerships
• Strong interpersonal skills
• Professionalism