Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available? Ensures that bank deposits are completed as needed.