Responsibilities

• Strategic Communications Development and Management
• Create and execute comprehensive communication plans that engage various SFS audiences.
• Write, edit, and coordinate mailings/e-mails/mass texts for multiplatform outreach to prospective and current students, inclusive of drip campaigns, event invitations, and automated follow-up.
• Manage communication calendar and flow, which includes building and monitoring all campaigns across platforms.
• Stay informed about trends and best practices inside higher education as well as macro trends with impacts on education.
• Align communication strategies with SFS goals and the broader institutional mission to ensure cohesive messaging.
• Analyze communication effectiveness through metrics and feedback, making data-driven adjustments to improve engagement and reach.
• Work in collaboration with SFS colleagues to edit, update, and improve website.
• Maintain a positive, empathetic, and professional attitude while providing financial aid information to students, their families, and guardians.
• Respond promptly to inquiries, provide service through a variety of mediums including walk-in, phone, email, and text.

Requirements

• Bachelor's Degree or Equivalent Experience
• 3 years
• In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education.
• Expert in higher education, with at least 3 years of experience
• Proficient in Microsoft Word or other business tools to create and maintain documents.
• Microsoft Excel skills include creating spreadsheets and analyzing data (e.g., formulas such as V-lookup, graphs, pivot tables).
• Microsoft PowerPoint skills include creating presentations in adherence to brand standards, adding slides, inserting images, and moving and resizing objects.
• Experience with a CRM

Preferred

• Masters Degree.
• Experience with a CRM.
• Experience with an integrated administrative computing system, such as Banner, Colleague, or Peoplesoft. Certified Financial Aid Administrator (FAAC®) or NASFAA U Professional Credentials