Responsibilities

• 35% - Department Operations and Project Portfolio Management
• - Leads department operations and project portfolio management by moving department work from request through completion in alignment with institutional priorities, department capacity, and established decision-making processes.
• - Manages intake, scoping, prioritization, assignment, schedules, review, and project closeout.
• - Maintains the department portfolio, production calendar, workload view, and status reporting.
• - Assigns and rebalances work within established priorities; negotiates routine scope and timelines and elevates institutional priority or resource conflicts to the Director.
• - Identifies risks, dependencies, capacity constraints, and stalled decisions and coordinates resolution.
• 25% - People Management, Team Coordination and Accountability
• - Supervises designated creative and production staff and coordinates team accountability, workload management, and professional development in support of a collaborative department culture.
• - Sets expectations, conducts evaluations and regular check-ins, provides coaching and development, and addresses performance concerns.
• - Balances workload, coordinates coverage and handoffs, and clarifies roles and responsibilities.

Requirements

• Bachelor's degree from an accredited college or university in marketing, communications, design, business administration, project management, or a related field; or an equivalent combination of education and relevant experience.
• 4 or more years of progressively responsible experience in marketing, communications, creative services, project management, or a related environment.
• Experience leading operations for a multidisciplinary in-house marketing, communications, or creative team.
• Demonstrated success managing concurrent, cross-functional projects from intake through delivery.
• Working proficiency with Adobe Creative Cloud, particularly InDesign, Illustrator, and Photoshop, sufficient to review files and provide informed creative feedback.
• Experience with project- or work-management systems and process improvement.
• Strong judgment, organization, facilitation, communication, and stakeholder-management skills.
• Demonstrated commitment to diversity, equity, inclusion, accessibility, and student success, as well as experience working with broadly diverse communities.

Preferred

• Experience managing vendors, contracts, purchasing, print production, and budgets.
• Knowledge of integrated marketing and communications workflows across print, digital, web, social, photography, video, media relations, and executive communications.
• Demonstrated ability to use approved artificial intelligence tools responsibly and effectively to support planning, content or creative development, workflow improvement, or decision-making within the position’s area of responsibility. Ability to critically evaluate AI-generated outputs and to apply institutional policies and professional judgment when using AI-enabled tools.
• Experience using data to assess workload, resource use, and delivery performance.
• Experience in higher education, nonprofit, or public-sector communications.
• Familiarity with Fort Lewis College, its mission, and its institutional culture.

Benefits

• comprehensive benefits package.