Scope and Purpose

The Assistant Community Manager is the operational right hand to the Community Manager—keeping the day-to-day running smoothly so the property can deliver the hospitality-grade experience Zellis is known for. You will be deeply involved in leasing support, resident relations, financial processes, and team coordination.

At Zellis, this role is not about waiting for direction. You are expected to take ownership of the areas you touch—whether that’s ensuring rent collection stays on track, auditing lease files for accuracy in Yardi, or stepping in to support a Leasing Consultant during a busy tour day. You spot gaps before they become problems and act on them.

This is a role for someone who wants to grow into an onsite leadership role. You will gain exposure to budgeting, reporting, vendor coordination, and team management while building the skills and judgment needed to lead your own community.

Our Core Values

At Zellis, everything we do is guided by four values that define how we show up—for each other, for our residents, and for our clients.

• Driven by Passion: We show up with energy, ownership, and a relentless drive to be better – We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. In this role, your attention to detail and willingness to step in wherever needed keeps the property running at Zellis standards.
• Built Smarter: We run toward change and build better systems to stay ahead – We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. You will use Yardi to audit lease files, track delinquency, and maintain accurate records—ensuring the data your team relies on is always current.
• Experience Meets Insight: We combine experience and data to guide smarter decisions – Our clients and residents trust us to do more than manage—they rely on us to think. We bring expertise and turn data into clear, actionable insight. You will flag trends in collections, resident feedback, and leasing activity to help your Community Manager make informed decisions.
• Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome – Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. Whether you are supporting a move-in or resolving a billing question, every interaction reflects the care and follow-through Zellis residents expect.

Duties and Responsibilities

• Support the Community Manager with daily property operations, stepping in to lead when the manager is offsite or unavailable.
• Assist Leasing Consultants with the full leasing process—tours, applications, move-ins, and occupied unit showings—ensuring Zellis hospitality standards are met.
• Manage timely and accurate rent collection, track delinquency, and coordinate the move-out process including communications, key collection, and final account reconciliation.
• Address resident concerns, resolve conflicts, and provide professional guidance that reflects Zellis’s commitment to hospitality excellence.
• Audit lease files and ensure all necessary documents are complete and accurately uploaded in Yardi.
• Collaborate with the service team to monitor and resolve maintenance requests promptly, following up with residents on status.
• Confirm marketing and website accuracy across all listing platforms for the property.
• Assist with the creation and revision of policies and procedures related to leasing, resident relations, and team operations.
• Maintain office organization, supply levels, and ensure the team is prepared for daily operations.
• Provide input during staff meetings, contributing ideas, training opportunities, and process improvement recommendations.
• Support leasing, resident satisfaction, and retention initiatives aligned with Zellis goals and your property’s business plan.

Competencies

• Leadership Support – Steps up to manage property operations in the Community Manager’s absence. Helps drive team performance and morale through consistent follow-through and a solutions-oriented approach.
• Problem Solving – Identifies issues quickly, gathers relevant information, and offers thoughtful recommendations. Does not wait for problems to escalate before acting.
• Hospitality Focus – Builds strong relationships with residents and prospects. Listens with empathy, responds quickly to needs, and delivers service that reflects Zellis’s care and professionalism.
• Communication – Speaks and writes clearly and effectively. Keeps residents, staff, and leadership informed. Practices active listening and demonstrates professionalism in all interactions.
• Teamwork – Collaborates effectively with peers, vendors, and leadership. Balances individual responsibilities with team goals and contributes to a positive, solutions-driven culture.
• Dependability – Follows through on responsibilities, keeps commitments, and delivers on deadlines with minimal supervision.
• Integrity & Compliance – Upholds Zellis values, maintains confidentiality, and ensures compliance with Fair Housing laws, property policies, and ethical standards.

Knowledge, Abilities, and Other Qualities

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust with residents, team members, and vendors.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to work independently while collaborating effectively with the Community Manager and broader team.

Experience, Training, and Education

• College degree preferred.
• Minimum of 2 years property management experience in a similar market and property type.
• Prior experience in leasing, resident relations, or administrative support preferred.
• Experience with Yardi Voyager or comparable property management software preferred.

Physical Requirements

This position requires the ability to:

• Move about the property, including climbing stairs, walking outdoors in various weather conditions, and accessing all areas as needed.
• Sit for extended periods while working on a computer or attending meetings.
• Communicate effectively in person, over the phone, and via digital platforms.
• Occasionally lift, carry, push, or pull up to 25 pounds (e.g., marketing materials, packages, office supplies).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Driving Requirements

Valid driver’s license and reliable vehicle may be required for property errands, bank deposits, and vendor coordination.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.