Responsibilities

• The Assistant Branch Manager (ABM) is a highly motivated individual who is responsible for supporting the Branch Manager in the daily operations of a full-service credit union branch, which includes directing and administering all sales, service, and operational activities in accordance with the Credit Union's strategic objectives.
• The ABM is primarily focused on branch operations but is also responsible for managing the branch during the absence of the Branch Manager.
• Will collaborates with Branch Manager to attract new business with the goal of growing the branch deposit and loan portfolio to increase branch revenue.
• Will be the designated 'Branch Marketing Ambassador' and ensures all branch displays and marketing materials are accurate and updated.
• She/He will serve as the member's primary point of contact and will take ownership of member issues – from start to finish.
• He/she is a keen problem solver who is comfortable taking the initiative to 'Do What's Right'.
• The Assistant Branch Manager works under the supervision of the Branch Manager and performs duties of the Branch Manager in their absence.
• Meet service goals for internal and external surveys, including social media posts and public scoring sites such as Yelp and Google Reviews.
• Ensure branch staff are trained and meeting service expectations, including mystery shop results and service quality audits.
• React quickly and uphold organization-wide service standards by working collaboratively across the organization to exceed member expectations.

Requirements

• College degree or equivalent work experience
• Financial services experience in banking or credit union required.
• 2+ years of management or supervisory experience in a retail bank branch.
• 2+ years of managing a sales and service team with proven results.
• Experience with cash handling/teller transactions/loan funding.
• Computer literacy skills and proficiency in Windows and Microsoft Office.

Preferred

• Notary License within 90 days after being hired
• National Mortgage Licensing System and Registry (NMLS) within 90 days after being hired
• Experience with Real Estate and Consumer Loans.
• Experience with business banking products and relationships.

Benefits

• Quality medical, dental and vision care coverage
• 401(k) retirement plan with up to 150% matching employer contributions
• Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.
• Annual discretionary bonus
• Employee Referral Bonus
• Generous paid time off and paid holidays
• Flexible spending accounts
• Short and long-term disability coverage
• Life and AD&D insurance
• Provident membership

Compensation

• Targeted Base Pay: $32.00 – 42.00 / hour
• Pay Grade is P2. This position is eligible for annual discretionary bonus.