Drive client service delivery and cross-functional project work in an agency setting.

• Own client service delivery across projects and weekly client/agency status calls.
• Must-have: 1-3 years of client service experience.
• Standout: Willingness to travel to vendor locations 3-5x per month.

Responsibilities

• Proactively manage project timelines, deadlines and workflows.
• Responsible for direct conference reports, status reports and tracking of changes, approvals and direction from internal and external meetings.
• Contribute to development of client-facing deliverables such as POVs, presentation decks and program reports.
• Update and participate in weekly status calls/reports with client and agency partners.
• Effectively collaborate with cross-functional and agency resource teams.
• Monitor industry trends to support team/client/business needs.

Requirements

• 1-3 years of client service experience
• Experience in an agency, consumer promotions or shopper marketing (preferred)
• Exhibit strong verbal and written business communication as well as presentation skills
• Solid understanding and management of client/agency relationship
• Collaborative team player with high personal responsibility
• Detail-oriented and thorough in completing tasks and projects
• Solid organizational and problem-solving skills
• Anticipate potential questions, problems and barriers with solutions-oriented thinking
• Ability to think strategically, stay level-headed and work efficiently in a fast-paced and collaborative environment
• Demonstrate a positive, teachable attitude

Preferred

• Preferred experience in an agency, consumer promotions or shopper marketing
• Exhibit strong verbal and written business communication as well as presentation skills
• Solid understanding and management of client/agency relationship
• Collaborative team player while exhibiting a high level of personal responsibility and commitment
• Detail-oriented and thorough in completing tasks and projects
• Solid organizational and problem-solving skills
• Anticipate potential questions, problems and barriers with solutions-oriented thinking
• Ability to think strategically, stay level-headed and work efficiently in a fast-paced and collaborative environment
• Demonstrate a positive, teachable attitude
• Proficient in Microsoft Office
• Willing to travel to vendor locations 3-5x per month

Benefits

• Competitive vacation plan, sick days and personal days to prioritize your mental health
• Parental leave
• Comprehensive Medical, Dental and Vision plans
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan