Responsibilities

• Reporting & Insights Delivery - Build and deliver recurring client reports (monthly, quarterly, campaign and event recaps) - Analyze and translate social performance data into actionable insights that demonstrate value between brands, rights holders, and their partners (explain why performance is happening, not just what happened and how to improve) - Identify key trends and performance drivers across social content and partnerships to inform client best practices and recommendations
• Platform Onboarding - Collaborate with Product Operations to configure client dashboards, ensuring platform configurations accurately reflect client agreements and reporting needs - Lead onboarding sessions by walking clients through core platform features and capabilities, and serve as a go-to resource for on-going platform questions and best practices
• Day-to-Day Client Support - Partner with Consultants to provide day-to-day support for 10 to 15 clients - Monitor data quality and resolve discrepancies in collaboration with internal teams - Ensure consistency in how social performance data is structured, tracked, and reported across clients

Requirements

• 1-3 years in data analytics, social and/or digital marketing experience
• Experience with social media, digital performance metrics, or sponsorship analytic platforms is strongly preferred
• Experience working in sports, entertainment, or brand marketing preferred
• Experience supporting client deliverables or working in a client-facing environment is a plus
• Ability to identify notable trends and patterns in data
• Strong analytical mindset
• High attention to detail
• Strong organizational skills
• Strong communication skills
• Advanced proficiency in Microsoft Excel (or Google Sheets)

Preferred

• Experience supporting client deliverables or working in a client-facing environment is a plus