Responsibilities

• Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products
• Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings
• Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders
• Develop and maintain an up-to-date understanding of product changes and methodology improvements
• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software
• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management
• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally
• Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce
• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner
• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations