Analyst Loyalty Redemptions at JetBlue Airways Corporation | New York City, NY | $64K/yr – $90K/yr

Analyst Loyalty Redemptions

New York City, NY (On-site)

$64K/yr – $90K/yrMid Level4+ years expFull time

Posted 2 months ago

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Job Summary

Own end-to-end loyalty redemption optimization across JetBlue's TrueBlue program, aligning campaigns, partnerships, and platform experiences to maximize customer value and redemption effectiveness.

Campaign orchestration: plan, launch, and evaluate marketing initiatives with Marketing, Revenue Management, and Sales.
Redemption experience ownership: optimize TrueBlue point redemptions across JetBlue partners and digital platforms.
Cross-functional collaboration: work with Partnerships, Finance, and Digital teams to forecast costs, revenue, and customer experience improvements.

Job Description

Responsibilities

Plan, launch, and evaluate marketing campaigns by working with Marketing, Revenue Management, Sales and other commercial partners
Manage and optimize TrueBlue point sales by coordinating with internal stakeholders and external business partners
Review redemption performance across JetBlue’s partners and collaborate with the partnerships team to optimize the customer experience
Collaborate with Digital teams to optimize the customer redemption experience across platforms
Partner with the finance and revenue accounting teams to ensure accurate cost and revenue forecasts are in place
Other duties as assigned

Requirements

Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four years of relevant work experience
One year of analytical quantitative experience
Excellent verbal and written communication skills, as well as quantitative critical thinking skills
Strong attention to detail
Candidates must demonstrate Analysis, Problem-Solving, and Presentation skills in a work sample assessment
Proficiency in Microsoft Excel, PowerPoint, Access, and Word
Ability to work cross-functionally, collaboratively and under pressure
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test; legally eligible to work in the country; US work authorization required. This position is not eligible for visa sponsorship

Preferred

Master’s degree in Business, Finance, Economics, Engineering, Computer Science, Physics, Applied Mathematics, Operations Research, or related field
Two years of analytical quantitative experience
One year of Revenue Management (RM) experience
A proven interest in airlines, aviation, or transportation systems in schooling or prior work experience
Proficiency in Structured Query Language (SQL) and other database tools