Responsibilities

• Serve as the primary point of contact for your client portfolio. You'll run recurring calls, set priorities, and manage expectations across brand, marketing, and operations stakeholders.
• Build and present monthly and quarterly business reviews covering sales, traffic, conversion, advertising efficiency, and profitability, with a clear view of what moved and why.
• Develop marketplace strategy and forecasts tied to operational drivers such as traffic, conversion, and ad spend, and hold the plan accountable against actuals.
• Identify growth opportunities, including new ASINs, variations, bundles, pricing moves, promotional calendars, and channel expansion.
• Own listing health and content quality: titles, bullets, backend attributes, A+ content, Brand Stores, and imagery direction.
• Manage parent/child variation structures, category and browse node placement, and flat-file uploads.
• Resolve catalog issues including suppressed listings, detail page hijacks, content contributions not sticking, and Brand Registry disputes.
• Monitor Buy Box ownership, pricing integrity, and unauthorized sellers.
• Oversee FBA inventory health, including replenishment planning, shipment creation, storage and capacity limits, and stranded or excess inventory, working with the client's supply chain team.
• Manage account health, policy compliance, and performance notifications, and lead reinstatement or appeal work when needed.

Requirements

• 4+ years of hands-on Amazon account management, at an agency, aggregator, or brand, across Seller Central and ideally Vendor Central.
• Deep working knowledge of catalog mechanics, FBA operations, and account health, gained from fixing these problems yourself.
• Strong command of Amazon Ads strategy and metrics. You don't need to push every bid, but you should be able to tell whether the account is being run well.
• Hands-on experience with AI tools is required. You use tools like Claude or ChatGPT every day for analysis, reporting, and content work, and you know how to check their output before it reaches a client.
• Analytical fluency: comfort in Excel or Google Sheets and with building a clear narrative from messy data. SQL or BI experience is a plus.
• Excellent client communication. You can deliver hard news plainly, push back when it matters, and present to a founder or VP with poise.
• Ownership mentality and the ability to manage several accounts without dropping details.

Preferred

• Bonus: experience with Target Plus, Walmart Marketplace, DSP/AMC, or financial and forecasting work.