Responsibilities

• Managing the client relationship. Weekly calls with customers — typically CMOs, heads of growth, or founders of smaller companies. You'll talk to them so often you're basically their deployment strategist. And Slack — we hold sub-1-hour response times for every customer, and that bar matters. Being personable, patient, confident, a good conversationalist, and able to handle hard questions is essential. These calls cover everything from onboarding to weekly updates to end-of-contract summaries — you own it end to end.
• Actually delivering results. Relationship aside, what matters most is the outcome you deliver.
• - Strategy — being technical enough to understand how these models actually retrieve web content. This is where you reverse-engineer web search and figure out the action items that move the needle.
• - Execution — deciding who executes: content, webpages, YouTube, third-party outreach. You do it yourself, hand it to the offshore team, hand it to the client, or use the product. Results are on you — not just handing over a plan, but getting it implemented.
• - Product — every product initiative exists to make your job easier. We don't build product for the customer, we build it for our AI Search Strategists so you can manage more clients while improving results (our Strategists have gone from managing 3 customers to 20 through product improvements). Since you're the one using the product, you're the best person to spot what needs to improve, write it up for the eng team, test it, and give feedback. You're the user and the PM.

Requirements

• Education: A blend of business and technical: this role needs both
• 0–4 years of experience — our team is mostly young, and we don't over-index on prior experience, though professional and client-facing experience is a plus
• Able to multitask and context-switch constantly — you'll run weekly calls across many clients and industries at once, and that's a work style, not just a skill