You'll partner with our commercial and business teams to transform how they work by identifying, designing, and deploying AI-powered automations. You'll spend your time understanding existing workflows, spotting opportunities for automation, and building solutions using Claude, Zapier, Forge agents, and custom scripts. Your work will directly enable our Sales, Strategy, and Customer Success teams to operate more efficiently and scale their impact.

• Map and analyze workflows with subject matter experts across commercial functions to understand current processes, pain points, and automation opportunities
• Identify and prioritize manual, repetitive, or error-prone steps that are candidates for automation or elimination
• Design and build automation solutions using Claude skills, plugins, Zapier flows, Forge agents, and scripts tailored to team needs
• Deploy, maintain, and iterate on solutions based on feedback, ensuring they work reliably and deliver expected value
• Document solutions clearly—what was built, why it was built, and how teams should use it—to support adoption and future updates
• Lead and mentor a small team while continuing to carry personal projects that demonstrate technical execution

Technical & Tools

• Hands-on experience with Claude and Claude Code
• Familiarity with React, Golang, and Python (you'll read and write code in these languages, but not ship production software)
• Ability to pick up new tools quickly without formal training; technical competency is leveraged for automation and problem-solving, not software engineering

Experience

• Background in solutions engineering, technical operations, RevOps, or business analysis with a demonstrable bias toward building and shipping solutions
• History of breaking down complex workflows and building automations (in any tool or language)
• Experience working in cross-functional environments with non-technical stakeholders

Soft Skills & Ways of Working

• Strong process thinking: you can ask the right questions to understand how work gets done and why it matters
• Comfortable in ambiguity and able to navigate competing priorities without formal hierarchy
• Collaborative and adaptable; you can partner with business teams while maintaining healthy boundaries around scope
• Clear communicator who can explain technical solutions to non-technical audiences
• Growth mindset: you view problems as learning opportunities and stay curious about new tools and approaches

You're pragmatic and outcome-focused—you care about building things that work and deliver value, not perfecting every detail. You ask good questions before jumping to solutions. You thrive when you have ownership and a clear mission, and you don't need a large team or formal structure to make an impact. You're technical enough to read code and build automations, but you're not primarily motivated by engineering challenges; you're motivated by enabling teams to do better work. You bring allies along the way and find joy in helping others succeed.

$95,000 - $100,000 a year

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.