Responsibilities

• Agency operations: capacity planning, client onboarding, reporting cadences, project/PM systems, and the operating rhythm that lets a small senior team deliver consistently across both media and lifecycle
• A lifecycle book of business — as the accountable owner: you're the client lead and the project manager on these retention accounts (Klaviyo). You own the relationship and the outcome, while managing a team doing execution.
• Client relationship + delivery management: keeping these accounts successful — managing the client relationship so it stays strong, and managing the work (scope, timelines, quality, the people executing) so it ships on time and lands.
• Systems that fit how we actually work: define/improve systems that are realistic and supportive
• AI woven into the work: you actively integrate AI tools into both ops and lifecycle — reporting, QA, segmentation, content drafting, workflow automation — as the leverage that lets a lean senior team do the work of a bigger one.

Requirements

• Lifecycle-experienced AND ops-minded. You have direct experiencing running lifecycle/retention programs for DTC brands AND you've built or significantly improved operating systems — onboarding, capacity planning, reporting, QBRs.
• An ops-first temperament. You guard systems time. Client chaos is something you manage and contain, not something you let quietly consume your week.
• An owner, not just an operator-within-systems. You take real ownership of how things run — refining, tightening, and improving process rather than just executing inside someone else's untouched.
• A trusted client lead and a strong project manager. Clients believe their account is genuinely handled when it's yours, and you keep delivery on track — scope, timelines, quality, and the people doing the work — without things slipping through cracks.
• An active AI integrator. You don't just "use AI" — you've built it into how you actually work, with specific examples of tools and workflows where it saved real time or raised quality.
• Looking for a home. You want depth and longevity with a high-quality team — not a title to collect on the way to somewhere else.
• Comfortably part-time. This is a part-time role to start and you want it that way.
• Agency or growth-startup operations experience
• Health, wellness, DTC , or family-brand experience
• - Part-time availability to start
• - Experience managing lifecycle/retention programs for DTC brands

Preferred