Responsibilities

• Serve as the strategic partner and primary point of accountability across assigned accounts
• Develop deep understanding of clients’ business models, audiences, competitive landscape, and growth objectives
• Translate business goals into clear marketing and creative strategies
• Confidently lead executive-level conversations, presentations, and workshops
• Provide proactive recommendations rooted in insight and industry best practices
• Anticipate challenges before they arise and guide clients through complex decisions
• Own client satisfaction and relationship health on assigned accounts
• Accountable for on-time, on-budget, high-quality delivery
• Ensure profitability across client accounts through disciplined scope management and proactive financial oversight
• Oversee multiple concurrent initiatives across brand, digital, and campaign work

Requirements

• 8–10+ years of experience in marketing, branding, or creative agencies
• Minimum 5 years in account management / client services roles
• 3+ years leading and mentoring teams
• Proven experience managing large, multi-disciplinary accounts
• Strong financial acumen with experience owning budgets
• Demonstrated success driving organic account growth
• Strategic thinker with excellent storytelling skills and executive-level presentation ability
• Highly organized and detail-oriented, with exceptional project management skills
• Strong negotiation and scope management capabilities
• Ability to thrive in a fast-moving, entrepreneurial agency environment

Benefits

• Salary commensurate with experience
• 401(k) plan matching
• Competitive vacation policy + tenure program
• Flexible remote work days
• Paid federal company holidays + winter holiday closure
• Full medical/dental/vision package to fit your needs
• Commuter benefits
• Weekly team lunch and snacks provided
• Learning & development budget