Responsibilities

• Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance, and ongoing support in line with each client’s agreed service level.
• Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies to meet client’s objectives and goals.
• Familiarize yourself with industry trends and Awin products to inform program management, while keeping your client informed of relevant information.
• Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher teams.
• Build a working relationship with top 50 affiliates on the platform.
• Work independently to produce all necessary account management documentation and deliver reports on assigned programs.
• Monitor daily affiliate performance to ensure network compliance.
• Regularly leverage & utilize advanced platforms, (i.e. Tableau, SimilarWeb, etc) to produce insightful reports and analyses for assigned clients and in support of wider network activities.
• Take a proactive approach in solving issues with assigned clients, escalating issues and sharing updates to the appropriate team level when necessary.
• Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.

Requirements

• Minimum 2+ years’ account management experience in an affiliate marketing or related role
• High level of knowledge of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
• Excellent written and verbal communication skills.
• Solid time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
• Fast learner with strong team orientation and a positive, can-do attitude.
• Accepts and seeks out ownership and accountability of work.
• Proficiency with MS Office suite, specifically Excel, PowerBI, Tableau and willingness to learn new technology systems.