Advisor- Customer & Lifecycle

Memphis, TN (Unknown)

Salary Not AvailableMid Level5+ years expFull time

Posted 6 weeks ago

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Job Summary

Own lifecycle optimization and segmentation work, with cross-functional alignment on journey mapping, attribution, and automation to drive retention and expansion.

  • Own lifecycle strategy and advanced segmentation with strong automation and customer scoring to boost retention and expansion.
  • Lead campaign oversight and mentor junior teammates while shaping lifecycle planning and budget decisions.
  • Collaborate with Customer Success to align retention programs and perform complex journey mapping and attribution analysis.

Job Description

  • Develops strategic recommendations for customer lifecycle program optimization and advanced segmentation strategies.
  • Provides oversight and guidance for lifecycle marketing campaign execution and performance optimization across team members.
  • Maintains responsibility for complex customer journey mapping and multi-touch attribution analysis for lifecycle programs.
  • Establishes advanced marketing automation workflows and sophisticated customer scoring models for enhanced personalization.
  • Implements customer retention and expansion strategy development in collaboration with Customer Success teams.
  • Drives mentoring and professional development support for junior lifecycle marketing team members.
  • Supports strategic planning and budget allocation recommendations for lifecycle marketing initiatives.
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Performs other duties as assigned
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FedEx Freight

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Founded in 2001
Memphis, Tennessee, USA
11K employees (43 in marketing)

Traffic Signals

Monthly Visitors
179.6M
Monthly Google Ads Budget
$748.6K
Traffic Source Mix
Search
24.7%
Direct
71.2%
Referral
3%
Social
0.4%
Paid
0.5%

Headcount Trend

Current headcount: ~10.7K

Marketing Team

Marketing Team Size
31 (0% of company)
Marketing Roles Posted (Last 30 Days)
1