Responsibilities

• Own AJO workstream delivery, including requirements, solution design, configuration, testing, and launch readiness. Partner with architecture and data teams on dependencies, design decisions, and delivery risks.
• Facilitate client workshops to define use cases, journey strategies, requirements, and key performance indicators. Translate these into documented designs and configuration specifications.
• Build and optimize journeys triggered by events or audience entry, scheduled campaigns, and campaigns triggered through APIs. Configure personalized messages across email, SMS, and push notifications.
• Design journey conditions, branching, suppressions, frequency controls, and experiments to support relevant engagement and measurable optimization.
• Partner with data and integration teams to validate events, audiences, identity, and profile data. Configure AJO integrations and custom actions that connect journeys with external systems.
• Apply consent, privacy, and data governance requirements with client privacy and security teams. Configure channel settings and support email deliverability practices appropriate to each engagement.
• Validate journey paths, audience eligibility, personalization, message rendering, and integration behavior. Support user acceptance testing, troubleshoot defects, and provide support after launch.
• Document configurations, test results, deployment steps, and operating guidance. Train client teams and mentor junior consultants in AJO delivery practices.
• Analyze campaign and journey performance against agreed KPIs. Recommend and test improvements that help clients realize value from AJO and AEP.
• Configure AJO decisioning, including decision items, eligibility rules, and ranking strategies, to deliver relevant offers and content based on customer context and business priorities.

Requirements

• Five or more years of experience in customer journey orchestration, marketing technology, or related fields.
• Ability to apply AI tools thoughtfully to delivery tasks, review their outputs, and explain where human judgment is required.
• Demonstrated experience implementing AJO in production, including journey configuration, testing, launch, and troubleshooting. Ability to explain your contribution and the outcomes delivered.
• Strong AJO expertise across journey logic, audience activation, personalization, and message delivery through email, SMS, and push notifications.
• Practical understanding of AEP data ingestion, Experience Data Model (XDM) schemas, identity and profile unification, audience evaluation, and event configuration.
• Experience working with API integrations and collaborating with technical teams to validate data flows and resolve integration issues.
• Understanding of consent, suppression, data governance, security, and email deliverability fundamentals. Ability to translate applicable client privacy requirements into implementation decisions.
• Experience translating large scale customer engagement strategies into delivery requirements, test plans, and measurable outcomes.
• Strong client communication and workshop facilitation skills, including explaining technical concepts to business audiences and coordinating decisions across teams.
• Ability to lead a delivery workstream, mentor junior consultants, solve problems, and adapt to changing client needs.

Preferred

• Knowledge of adjacent Adobe products, including Adobe Real-Time CDP, Adobe Campaign, Adobe Target, and Customer Journey Analytics.
• Experience working with REST APIs and JSON, using API testing tools to validate integrations and troubleshoot data flows
• Experience connecting third party AI agents to Adobe workflows, or a strong willingness to learn how to assess and implement appropriate integrations.
• Deep understanding of custom actions and channels to use AJO in both inbound and outbound.
• Knowledge of SFMC and how AJO interconnects with that from a transformation and integration perspective.
• Experience with AJO B2B Edition understanding how it adds value to the AEP ecosystem.
• Adobe Journey Optimizer Business or Developer certification. Certification is preferred, not required.

Benefits

• Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.