Responsibilities

• Serve as the primary ambassador for the facility by building strong relationships with hospitals, physicians, case managers, and community partners
• Coordinate and implement effective facility marketing and outreach programs to increase census and strengthen community presence
• Conduct facility tours, manage admissions paperwork, and ensure a welcoming and seamless admission experience
• Meet with prospective residents and families to educate, guide, and support them through the decision-making process
• Lead and coordinate the full admissions process from referral to admission
• Actively represent the facility in the community through networking, meetings, and events
• Provide daily updates to the Admissions Support Team regarding marketing efforts, referrals, and admissions activity
• Make informed admissions recommendations to facility leadership
• Maintain working knowledge of Medicare, Medicaid, Managed Care, and applicable federal and state regulations
• Monitor customer satisfaction feedback, analyze trends, and collaborate with leadership to develop action plans for improvement

Requirements

• Demonstrated ability to understand, communicate, and promote clinical outcomes, data, and performance metrics to referral partners and the community
• Strong verbal and written communication skills
• Bachelor’s degree required (or equivalent healthcare marketing or admissions experience)

Preferred

• Prior experience in Skilled Nursing care setting preferred
• Proven experience with networking, community outreach, and coordinating community or referral-based events

Benefits

• Comprehensive Benefits Package: Including health, dental, and vision insurance to support our employees' well-being.
• Tuition Reimbursement Program: Supporting continuous learning and career advancement with financial assistance.
• Retirement Savings Plan: Offering a 401K plan for long-term financial security.
• PTO with accruals for full-time employees: Earn more paid time off to support work-life balance.