Responsibilities

• Actively participates in telephone solicitation and coordinates personalized trip planning.
• Ensures seamless handoff of guest pre-trip itinerary for flawless on property execution by Manager of Asian Marketing team.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of assigned customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, SCHEDULER, etc.)
• Demonstrate mastery of all existing products/services and /or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.

Requirements

• Ability to spend an extended amount of time making "cold calls"
• Ability to think independently in making decision to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Musty have a systematic and process-oriented mindset to ensure seamless end0-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent verbal and written communication skills.
• Friendly and personable.
• Bilingual is a plus.
• License Requirements: Must secure appropriate RI mandated gaming licenses
• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Business professional attire required.
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks