Administrative & Marketing Coordinator at LaFrance Cleaners | Youngstown, OH | $18/hr – $20/hr

LaFrance Cleaners

Administrative & Marketing Coordinator

Youngstown, OH (On-site)

$18/hr – $20/hrEntry Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own the backbone of daily operations and client engagement, aligning communications, scheduling, and cross-functional coordination to keep the business running smoothly and clients satisfied.

Operations and Communication: Manage inbound/outbound client contacts across channels with warmth and follow-through.
Projects and Coordination: Schedule and execute the marketing calendar, collaborate with partners, and support cross-team initiatives.
Leadership Insights: Build operational dashboards and reports for leadership and prepare meeting agendas with clear action items.

Job Description

Responsibilities

Manage inbound and outbound client communications via phone, email, text, social media, and our POS system — with warmth, professionalism, and follow-through
Act as the primary point of contact for client questions, issues, and escalations
Coordinate and implement our marketing calendar, including email, text, social media, print, and promotional programs
Work with our external marketing partners and accounting firm
Support team leaders across retail and production with company-wide communication
Administer job postings, candidate interviews, and new hire onboarding
Create and maintain operational dashboards and reports for leadership
Prepare meeting agendas, take notes, and manage follow-through on action items
Maintain office and store supply inventory
Support the owner on special projects as needed

Requirements

Associates degree required; bachelor's degree preferred
3–5 years of experience in a similar administrative or operations role
Exceptional people skills — you are warm, confident, and clients enjoy interacting with you
Strong attention to detail — you catch errors, follow processes precisely, and don't cut corners
Highly organized and self-directed — you manage your own priorities without being told what to do
Excellent written and verbal communication skills
Comfortable working across multiple platforms (Microsoft Office, Google Workspace, POS or CRM systems)

Benefits

Paid time off
Monday–Friday schedule — no nights or weekends
Direct access to and partnership with company ownership
A stable, team-oriented workplace where long tenure is the norm
Employee discount

LaFrance Cleaners

Since 1945 LaFrance Cleaners has been the Mahoning Valley's premiere drycleaner. Unlike other drycleaners, we recognize that our clients and the reason we're here. Because of this we have built our business around three basic philosophies: 1. You deserve the utmost attention in filling your needs. 2. Every interaction with our company should leave you smiling. 3. We want to earn your business for life.Our products and services are quite simple - we clean, remove spots, and press clothing and household textiles and restore them to as "like new" condition as possible. This includes everyday dry cleaning, hand finished shirts, alterations, and leather & suedes.For your home, we clean comforters, blankets, drapes, table linens, rugs and patio cushions.We also have some "game-changer" services like Free Pick-Up & Delivery and Wash & Fold Laundry that our clients love and we are excited to share with you. Our goal is to impact your life in these three key areas: - SELF-ESTEEM: We want you to feel great in your clothes! It has been proven that the more confident you feel about yourself, the more success you will have in life.-SAVE TIME: Ironing dress shirts, doing endless loads of laundry, shoving a comforter into your washing machine, and getting wrinkles and spots out take a lot of time. Outsource this work to us so you can spend your time on more meaningful and impactful activities. We even pick-up & deliver for Free so you don't have to make multiple trips to the dry cleaners.-SAFETY: We help you keep you and your family safe and breathing well by removing dust, allergens, pet dander, and dirt from household items.

Founded in 1945

Youngstown, Ohio, USA

6 employees

www.lafrancecleaners.com