Responsibilities

• Client | Oversee day-to-day agency performance and client relationship. Be proactive in assessing client needs and demands, delivering added value to the client wherever possible. Become a subject matter expert in the quick service restaurant industry, speaking clearly to the competitive landscape, products, services, trends and digital positions within the client’s business. Provide clear instruction as to the goals and objectives through any campaign or creative endeavor with specific guidance and performance measures.
• Team | Serve as agency champion to pull integrated activities together for moving the client’s business through production to launch. Partner cross-functionally with Project Management, Creative, Strategy, Connections, Marketing Effectiveness, and other Account team members. Develop and grow client relationships across key stakeholders. Generate and review project briefs to inspire and guide creative development. Assess and recommend tactics and strategies for building efficiencies, streamlining operations, and enhancing the value of agency to the client. Lead a collaborative effort to create unified services, client presentations, media campaigns, marketing materials, and value to the client.
• Mentor | Work across a large account team onsite in Kansas City, providing mentorship and development opportunities. Identify employee goals and conduct performance reviews.
• Process | Ensure agency work follows digital marketing best practices. Shepherd agency deliverables and client presentations through regulatory and legal review process. You are accountable for on-time, on-budget completion of all projects and the reporting of budget status to clients.

Requirements

• 5-7+ years account management experience with a minimum of 2 years as a client lead of a large brand.
• Experience working in quick service restaurant or other regulated industry preferred.
• Strong experience in digital marketing across integrated campaigns—media, paid search, social, display, programmatic, SEO, content, UX, etc.
• Ability to lead and communicate effectively with cross functional teams.
• Self-confident, flexible yet takes and defends positions.
• Ability to present ideas and strategies to senior level clients.

Benefits

• Passionate, driven people | We champion a culture of people who do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.