Job Overview:

Are you constantly on the lookout for "what's next"? Do you get excited about facing down challenges? Then you could be the Account Supervisor we are looking for.

We are seeking a well-rounded, ambitious, and strategically-minded Account Supervisor to oversee programming execution and drive impactful retail solutions on our growing team. The ideal candidate will be a proficient project manager with deep shopper marketing expertise, a gifted relationship builder, strategic thinker, and have the ability to see beyond the project scope. If changing the light bulb in a room will make the project better—and improve the shopper experience—you're responsible for finding the right bulb.

The Account Supervisor will oversee our agency team in the development of content, promotions, retail strategies, and shopper-centric initiatives. You will partner with the account team to develop insightful briefs grounded in consumer/shopper research, manage budgets, create realistic timelines, and execute excellent work on time and within budget. In this role you will work across multiple disciplines such as creative, production, strategy, consumer insights, and retail to concept, execute, and implement transformative projects for our client. An exceptional attention to detail, deep understanding of shopper behavior and motivation, and superior client management skills are essential.

Responsibilities

• Program Execution & Strategy: Oversee all executional aspects of program development, including shopper strategy development, consumer insights integration, creative development, production, budgeting, and measurement. Ensure all initiatives are grounded in shopper insights and align with retail objectives.
• Shopper Marketing Leadership: Lead shopper marketing initiatives and retail programs with a deep understanding of shopper behavior, motivations, and decision-making patterns. Translate shopper insights into actionable creative briefs and strategic recommendations. Utilize shopper data and research to inform program development and optimize retail effectiveness.
• Client & Relationship Management: Manage and maintain exceptionally strong relationships with clients, vendors, internal partners, and retail stakeholders. Serve as the primary strategic advisor to clients on shopper marketing best practices and retail innovation. Proactively communicate insights, challenges, and solutions.
• Budget & Resource Management: Develop and manage budgets with meticulous attention to detail and financial acumen. Identify cost-saving opportunities, negotiate with vendors, and ensure resources are allocated strategically. Manage timelines and project schedules to ensure on-time delivery within budget constraints.
• Team Leadership & Development: Provide strategic leadership, mentorship, and support for junior team members, including Account Coordinators, Account Executives, and Associate Account Managers. Foster professional growth, coach team members on shopper marketing fundamentals, and build a collaborative, high-performing team culture.
• Strategic Communications: Lead compelling internal and client presentations with confidence and enthusiasm. Present strategic recommendations, shopper insights, and program results in clear, compelling narratives. Translate complex data into actionable recommendations.
• Cross-Functional Collaboration: Partner effectively across creative, production, strategy, consumer insights, and retail teams. Facilitate seamless collaboration between agency disciplines and client teams. Coordinate integrated campaigns that span multiple channels and touchpoints.
• Thought Leadership & Problem-Solving: Contribute strategic thought leadership through insightful points of view, shopper-centric recommendations, and innovative executional solutions. Demonstrate strong problem-solving abilities, providing efficient and creative solutions to complex challenges.
• Process Improvement: Actively assess agency processes, business challenges, and market trends to identify opportunities for improvement. Recommend and implement process enhancements that increase efficiency, effectiveness, and client satisfaction.

Qualifications

• Experience: 6+ years of relevant experience in a client service-oriented role, with at least 3+ years of direct shopper marketing, retail marketing, or consumer insights experience
• Shopper Marketing Expertise: Demonstrated knowledge and expertise in shopper marketing, shopper insights, retail strategy, and point-of-sale execution. Understanding of shopper journey mapping, retail dynamics, and consumer decision-making
• Management: Proven management or supervisory experience with the ability to lead and develop team members
• Account/Client Leadership: Demonstrated success managing key client relationships and serving as a strategic advice
• Strategic Thinking: Ability to develop insights-driven strategies, translate data into actionable recommendations, and think beyond tactical execution
• Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently with minimal guidance; comfort taking initiative and ownership

Core Competencies & Skills

• Communication: Excellent verbal and written communication skills with ability to articulate complex ideas clearly and persuasively to diverse audiences
• Organization: Exceptional organizational and project management skills with attention to detail and ability to manage multiple complex projects simultaneously
• Budgeting & Financial Management: Meticulous budget management skills; wealth of knowledge in budgeting, forecasting, and developing cost-effective, creative solutions to complex challenges
• Presentation Skills: Fantastic presenter who brings enthusiasm, confidence, and professionalism into every room; ability to influence and inspire through storytelling
• Interpersonal Skills: Ability to interface with all levels of management, clients, colleagues, and retail partners with ease, confidence, and authenticity
• Adaptability: Ability to thrive in a fast-paced, dynamic environment; comfort with ambiguity and changing priorities
• Attitude & Values: Passionate, positive, solution-oriented, and genuinely collaborative; demonstrates integrity, professionalism, and commitment to excellence