Responsibilities

• Lead the day-to-day management and execution of client experiential programs, including trade shows, conferences, meetings, hospitality experiences and large-scale branded events, from initial briefing through onsite execution and post-event wrap.
• Serve as a primary day-to-day client contact, building strong relationships, leading status meetings, managing expectations, presenting recommendations and translating client objectives into actionable direction for internal teams and external partners.
• Own integrated project timelines and workstreams across Client Service, Production, Creative, Finance and external partners, proactively identifying dependencies, risks and decisions required to keep programs on schedule and within scope.
• Anticipate client and production needs, identifying potential hurdles early and proactively bringing forward solutions and recommendations to ensure successful execution.
• Develop a deep understanding of the client's business, brand, organizational priorities and event portfolio in order to provide informed recommendations, identify opportunities and become a trusted extension of the client team.
• Perform a variety of account management and administrative tasks, including client comms, presentations, project timelines, meeting agendas and recaps, program documentation and post-event reporting.
• Bring a creative and strategic perspective to brainstorms and program development, helping translate client business objectives into compelling experiential solutions.
• Collaborate effectively with agency teams and external partners, building strong working relationships and creating clear accountability across workstreams.
• Identify opportunities to grow existing client relationships by understanding client needs and effectively communicating the agency's broader capabilities and offerings.
• Practice and ensure compliance with all organizational policies and procedures.

Requirements

• Minimum of 5 years of experience in experiential marketing, event marketing, trade shows, conferences and/or integrated brand experiences, preferably within an agency environment.
• Demonstrated experience managing trade show and large-scale event programs from planning through onsite execution and post-event reconciliation.
• Having an understanding of the Production process is highly preferred, including experience working with fabrication, AV/technology, graphics, freight and logistics, labor, venues, show services and other event vendors.
• Strong client-service experience, with the ability to independently manage day-to-day client relationships, lead meetings, present recommendations, manage expectations and navigate challenging conversations.
• Experience managing multiple concurrent programs, timelines and budgets with overlapping deadlines and cross-functional teams.
• Strong financial understanding, including experience developing estimates, managing budgets, tracking scope changes and supporting program reconciliation.
• Comfort working onsite at events and trade shows, including installation, show days and strike, with the ability to remain composed and make sound decisions in fast-moving environments.
• Exceptional organizational skills and attention to detail, with the ability to move fluidly between strategic client conversations and detailed executional needs.
• Enthusiastic, entrepreneurial, self-disciplined and collaborative team player with the ability to solve problems, take initiative, think proactively and make decisions with a degree of autonomy.
• Excellent written, verbal and presentation skills, with the confidence to communicate effectively with clients, senior agency leadership, vendors and cross-functional teams.

Preferred

• Bachelor's degree in marketing, advertising, communications, business or a related field preferred.
• Having an understanding of the Production process is highly preferred, including experience working with fabrication, AV/technology, graphics, freight and logistics, labor, venues, show services and other event vendors.