Responsibilities

• Manage multiple client campaigns end-to-end, including briefing, internal review, execution, quality assurance, reporting, and optimization.
• Ensure all deliverables align with client objectives, brand guidelines, creative standards, timelines, and agreed-upon scopes of work.
• Serve as a primary day-to-day client contact, building trusted relationships and credibility with client stakeholders and escalating issues appropriately.
• Translate client needs into clear, actionable internal briefs that inspire strong strategic and creative work.
• Provide clear, considered feedback on strategic and creative work, maintain quality control, and manage revisions across internal teams, partners, and clients.
• Monitor campaign performance metrics; partner with analytics, strategy, media, and creative teams to identify insights and refine direction.
• Bring a solutions-oriented perspective to client challenges, seeking fresh, culturally relevant, and innovative approaches to business problems.
• Assist with budget tracking, billing, forecasting, and scope management; proactively flag potential risks or opportunities.
• Support senior team members in account strategy, proposals, new-business efforts, and client presentations.
• Help identify opportunities to improve processes, team collaboration, and the quality of client work.

Requirements

• Ability to manage high level productions, proven experience is required.
• Approximately 5+ years of experience in account management, client services, marketing, communications, or related roles—ideally within a creative, media, digital, social, or innovation-focused agency environment.
• Proven ability to manage multiple projects, campaigns, timelines, and stakeholders simultaneously.
• Strong organizational, communication, presentation, and writing skills.
• Experience supporting digital and social campaigns, with a working understanding of relevant platforms and campaign performance metrics.
• A collaborative, proactive, and solutions-oriented approach to client service.
• Strong social fluency, cultural awareness, and comfort working with diverse personalities and disciplines.
• Curiosity about AI, AI vibe coding, and emerging technologies, with an interest in applying new tools thoughtfully to agency and client work.
• An ability to balance attention to detail with big-picture thinking.
• Aptitude for mentoring, coaching, and guiding junior staff.