Account Supervisor

Responsibilities

• Participates across integrated agency team to deliver CRM campaigns.
• Builds long term relationships with the clients, building trust by anticipating and exceeding client needs through delivering campaigns on time and on strategy.
• Acts as a key collaborator with internal teams.
• Knows when to escalate potential problems.
• Can partner with, organize, and navigate assignments effectively.
• Understanding of data/performance metrics and reporting.
• Contributes to strategy, analysis, program insights, and planning
• Able to adequately represent client interests to the team.
• Effectively and proactively communicates to client issues that can result in a scope change.
• Monitors critical project hand-offs.

Requirements

• Minimum of bachelor’s degree or equivalent experience in a related field.
• 3-5 plus years of experience, which includes agency or client-side marketing experience.
• Experience with CRM & direct marketing is ideal. B2B is a plus.
• Successful track record of managing multiple projects and being a trusted partner with agency teams.
• Proven ability to express self clearly and organize ideas well.
• Capable of presenting ideas/new opinions with confidence.
• Ability to thrive in a fast-paced environment and respond quickly as business factors shift.
• Ability to think strategically, creatively, and holistically about client opportunities.
• Team player with great time management skills and inter-personal skills.
• Have a passion to develop a deep understanding of your client’s business and industry.