Responsibilities

• Become the trusted strategic advisor for assigned client accounts, building strong relationships with executive stakeholders.
• Develop integrated social media and digital marketing strategies aligned with client goals and business objectives.
• Anticipate client needs, uncover opportunities, and recommend innovative solutions that drive measurable business outcomes.
• Present strategic recommendations, campaign insights, and executive-level reporting with confidence and clarity.
• Lead, mentor, and coach Senior Strategist and Community Managers, fostering collaboration, accountability, and professional growth.
• Conduct regular coaching conversations and annual performance reviews that support employee development.
• Partner with agency leadership to cultivate a high-performing, inclusive, and collaborative team culture.
• Translate business objectives into integrated marketing strategies spanning organic social, paid social, influencer partnerships, community management, and digital campaigns.
• Identify opportunities to grow existing client partnerships through strategic recommendations and expanded scopes of work.
• Contribute to agency growth through participation in new business pitches, RFP responses, and client presentations.

Requirements

• 5–7 years of experience in account management within a social media, digital marketing, or advertising agency.
• 2–3 years of leadership experience managing teams and developing talent.
• Demonstrated success leading complex client relationships and integrated marketing programs.
• Expertise in social media strategy, content marketing, paid social, platform best practices, and marketing analytics.
• Experience collaborating across creative, strategy, media, and production teams.
• Strong business acumen with experience managing budgets, profitability, and account growth.
• Exceptional communication, presentation, and client relationship management skills.
• Highly organized with the ability to prioritize multiple projects in a fast-paced agency environment.
• Familiarity with generative AI tools and a thoughtful approach to incorporating emerging technology into client service and agency operations.
• Ability to travel as needed.

Preferred

• Experience working with destination marketing organizations, tourism, hospitality, or travel brands.
• Experience leading integrated marketing campaigns across multiple digital channels.
• Experience participating in agency new business pitches and winning client accounts.
• Familiarity with influencer marketing, creator partnerships, social listening, and community management.
• Advanced understanding of emerging social platforms, digital trends, and evolving consumer behaviors.

Benefits

• Performance-based bonus opportunity
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible hybrid work environment
• Paid time off and company holidays
• Professional development, conferences, and continuing education opportunities
• Employee recognition and celebration programs
• Collaborative, creative agency culture
• Opportunities to work with nationally recognized brands and innovative campaigns